Get more feedback - and get it when its relevant

Customer feedback is critical - but we usually only hear from 2 types of customers: really happy or really angry. Most customers, even if theyre satisfied, arent compelled to write a Yelp review days after their experience. Instant feedback lets me hear from the silent majority of customers who never fill out surveys. Since the experience is fresh in their minds, it also means the feedback is much more detailed and concrete.

Shouvik44 about Survey Maker by Loop - Customer Feedback Surveys and Forms